|
Meadows/BantaIM: Utility Bundle Manual
The "Utility Bundle" is a set of five production XTensions for QuarkXPress: FontCollector, Page Printer, Picture Namer, Picture Placer and Print Selector. Developer Meadows Information Systems provides these as freeware to individual users. (Meadows is now owned by Banta IM.) Company owner John Kriho hired Anne-Marie to rewrite and redesign the manual in time for the release of their first-ever Windows version of the software. At first he wanted two manuals, one for Mac users and one for Windows users, but Anne-Marie suggested she combine them into one manual (using separate screen shots and text where the interfaces differed, see first screen shot) as a cost-saving measure. A sample chapter convinced him it would work. Each chapter of the manual covers one XTension completely, from Usage to Preferences; and including the Installation and Troubleshooting sections, the manual totals over 60 pages. A sample appears below. To complete the project, Anne-Marie converted the document to PDF. She added chapter and section bookmarks for navigating the manual (see second screen shot), and included internal, e-mail and URL links as necessary. Users download the PDF manual when they download the free software. John reports that the documentation is working; his staff has noticed a significant decrease in tech support calls and e-mails.
|
||||
|
|
||||